Masters Direct Delivery Information
All products are packed securely and discreetly.
In order to comply with UK law we are only allowed to dispense prescriptions written by practitioners who are registered in the UK.
Please note that due to local pharmaceutical regulations, we cannot guarantee that all items can be delivered to all countries. Where we are aware of specific regulations, we will inform you before payment is taken.
We cannot accept responsibility for items detained in customs or import duties.
Delivery within the UK
Store items and Over The Counter products
First Class Delivery
FREE for orders over £35
(£3.49* if under £35)
Recorded Delivery
From £3.99*
Special Next Day Delivery
From £6.49*
(* dependent on weight of order - heavy orders will pay surcharge. See extra prices here.)
Prescriptions
FREE for all NHS Prescriptions
Private Prescriptions follow the same charges as normal transactions
Extra charges based on weight of order
First Class Delivery
For orders exceeding 2kg in weight, the following charges are applied extra to the standard rate:
| Extra Weight (kg) | Extra Charge (£) |
|---|---|
| 1 | 1.51 |
| 2 | 3.06 |
| 3 | 4.54 |
| 4 | 6.05 |
| 5 | 7.56 |
| 6 | 9.08 |
| 7 | 10.59 |
| 8 | 12.10 |
| 9 | 13.61 |
| 10 | 15.12 |
| 11 | 16.64 |
| 12 | 18.15 |
| 13 | 19.66 |
| 14 | 21.18 |
| 15 | 22.69 |
Orders over £35 in value retain free shipping for the first 2kg, and pay surcharge only
Recorded Delivery
| Weight (kg) | Charge (£) |
|---|---|
| 0 - 0.75 | 3.99 |
| 0.75 - 1 | 4.49 |
| 1 - 1.25 | 5.99 |
| 1.25 - 1.5 | 6.99 |
| 1.5 - 1.75 | 7.49 |
| 1.75 - 2 | 8.49 |
| 2 - 4 | 10.99 |
| 4 + | 14.99 + 3.50 per each additional 0.2kg |
Special Delivery
| Weight (kg) | Charge (£) |
|---|---|
| 0 - 0.1 | 6.49 |
| 0.1 - 0.5 | 7.49 |
| 0.5 - 1 | 8.99 |
| 1 - 2 | 9.49 |
| 2 - 10 | 23.99 |
| 10kg + | Order too heavy for Special Delivery |
Special Saturday Delivery
| Weight (kg) | Charge (£) |
|---|---|
| 0 - 0.1 | 9.49 |
| 0.1 - 0.5 | 9.99 |
| 0.5 - 1 | 10.49 |
| 1 - 2 | 11.99 |
| 2 - 10 | 26.46 |
| 10kg + | Order too heavy for Special Delivery |
Compensation for loss and damage up to £50. For higher compensation value contact customer services.
Delivery within Europe
Store items and Over The Counter products
Standard International Delivery
£14.99*
(* dependent on weight of order - heavy orders will pay surcharge.)
For orders exceeding 2kg in weight, the following charges are applied extra to the standard rate:
| Extra Weight (kg) | Extra Charge (£) |
|---|---|
| 1 | 7.50 |
| 2 | 13.50 |
| 3 | 22.50 |
| 4 | 29.99 |
| 5kg + | Please contact us to discuss |
International Delivery
Store items and Over The Counter products
Orders under 1kg in weight
£14.99
Orders under 1.5kg in weight
£24.99
Orders under 2kg in weight
£29.00*
For orders exceeding 2kg in weight, the following charges are applied extra to the standard rate:
| Extra Weight (kg) | Extra Charge (£) |
|---|---|
| 1 | 10.99 |
| 2 | 18.99 |
| 3 | 28.00 |
| 4 | 35.00 |
| 5kg + | Please contact us to discuss |
